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Onboarding Process

When it comes to HubSpot, setup and onboarding are crucial to your future success. Here's our process.

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We've got a lot to cover, so use these link to jump around the page:

Who is HIVE Digital Strategy?

HIVE is an inbound marketing agency and Platinum HubSpot Solutions Partner. We have been a HubSpot partner since 2015 and have worked with companies of all sizes and in all industries in the US, Canada, Europe, and Australia to onboard, setup, and get the most out of their HubSpot investment. 

With onboarding, we focus on three pieces — tool setup, client-specific customizations, and training.

SQ Logo

Our HubSpot Expertise

Our entire team is trained in HubSpot and we have the certifications to prove it. Every member of our team is in HubSpot everyday executing tactics and crafting campaigns. We have been a HubSpot Solutions Partner for nearly seven years and we are currently a Platinum Solutions Partner. Here are the HubSpot certifications under our belt.

HubSpot Solutions Certification
 HUBSPOT SOLUTIONS PARTNER CERTIFICATION
hubspot_trainer
 HUBSPOT CERTIFIED TRAINER
Marketing Hub Implementation
 MARKETING HUB IMPLEMENTATION
CMS Implementation Certification
 SALES HUB IMPLEMENTATION
CMS Implementation Certification
 CMS HUB IMPLEMENTATION
10-1523036200672
 GROWTH DRIVEN DESIGN CERTIFICATION
Inbound Marketing Certification
 INBOUND MARKETING CERTIFICATION
Inbound Certification
 INBOUND CERTIFICATION
Contextual Marketing Certification
 CONTEXTUAL MARKETING CERTIFICATION
HubSpot Marketing Certification
 HUBSPOT MARKETING CERTIFICATION
Selling Sales Services Certification
 SELLING SALES SERVICES CERTIFICATION
HubSpot Sales Certification
 HUBSPOT SALES CERTIFICATION
Inbound Sales Certification
 INBOUND SALES CERTIFICATION
Social Media Certification  SOCIAL MEDIA CERTIFICATION
Frictionless Sales Certification
 FRICTIONLESS SALES CERTIFICATION
Client Management Certification
 CLIENT MANAGEMENT CERTIFICATION
Developing a Sales Plan Certification
 DEVELOPING A SALES PLAN CERTIFICATION
Content Marketing Certification
 CONTENT MARKETING CERTIFICATION
87-1585080276115
 CMS FOR MARKETERS CERTIFICATION
87-1585080276115
 CMS FOR DEVELOPERS CERTIFICATION
83-1584064893305
 PIESYNC FUNDAMENTALS CERTIFICATION
98-1594384768778
 HUBSPOT REPORTING CERTIFICATION
10-1523036200672
 GDD AGENCY CERTIFICATION
11-1523036268800
 EMAIL MARKETING CERTIFICATION
25-1620929304286
 SEO CERTIFICATION
97-1592496202768
 HUBSPOT SERVICE CERTIFICATION
117-1619021584394
 DIGITAL MARKETING CERTIFICATION

HubSpot Certified Trainer

In addition to all of these certifications, our team boasts one of only 36 HubSpot Certified Trainers in the entire United States. We utilize this expertise to run training workshops and help clients develop a better and more useful working knowledge of HubSpot and how to get the most out of the tools.

Buzzy with Platinum Badge-1

 

Foundational Setup

Building the bones of your HubSpot portal
Estimated time: 2 - 3 weeks

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What is Foundational Setup?

Foundational setup includes all of the work that has to be completed in order to get your HubSpot portal to work effectively. This is the bare minimum that needs to be setup for any portal. This is the starting point to any HubSpot onboarding and needs to be completed before moving on to specific hub setup, customization, content creation, or database imports.

Structural setup includes setting up GDPR (if applicable), creation of custom contact/company/deal properties, custom object creation (Enterprise only), recreation of existing website forms, connection of subdomains and email send domain, CANSPAM email setup, installation of tracking code, setting timezones, filtering out internal IP addresses, branding setup, integrations setup, template creations (landing page, web page), team invitations, and contact imports.

Why is Foundational Setup Important?

Without first setting your HubSpot portal up at a foundational level, you will not be prepared to begin a marketing, sales, or service campaign and will risk creating a messy database and one that your team will resist. Taking your onboarding one step at a time starting with the foundational piece will ensure a successful HubSpot onboarding.

What Resources Will Be Needed From the Client?

During the Foundational Setup stage, our team will be in touch regularly with your team in order to gain all of the information needed for proper setup. The following are steps that will be taken to ensure a smooth beginning to the onboarding and good client-agency communication:

  • Kickoff Meeting
    • The kickoff meeting will be led by your Client Success Manager. The CSM will be your main point of contact within HIVE and will ensure that all steps are completed accurately and efficiently. Your CSM will lead a 60-90 minute kickoff meeting in the first week after signing your agreement with us. This will include introductions, scope review, expectations, introduction to your Client Portal, and a deep dive into what you and your team hope to get out of your onboarding into HubSpot. Depending on the scope of your onboarding, additional team members from HIVE may join this meeting to ensure everyone is on the same page.
  • Accessing the Client Portal
    • Each of our clients has access to a Client Portal. It is a project management tool that we use to ensure clear communication and transparency during your onboarding. You and your team will be invited to join your Client Portal and this is where all documentation, files, tasks, progress updates, and milestones will live so that both your team and our team are on the same page at all times.
  • Regular touch bases
    • During a HubSpot onboarding project, we expect to have weekly touch base meetings to ensure smooth delivery and execution. These touch base meetings will be scheduled during your kickoff meeting. Once onboarding is completed or nearly completed, these touch base meetings may be moved to a monthly cadence.
  • Access to necessary tools and data
    • In order to complete your Foundational Setup, we will need Super Admin access to your HubSpot portal as well as access to any other tools and/or information that you need incorporated into your onboarding. This may include:
      • Google Analytics
      • Google Search Console
      • Tracking pixels
      • Branding guides
      • Branding and content assets
      • Contact/Company/Deal database
      • Logins to other tools that will be integrated with HubSpot
      • Access to current website

What is the Typical Timeline for Foundational Setup?

The timeline to complete the Foundational Setup can vary greatly depending on the client and level of customization needed, but typically this stage is completed within two to three weeks from kickoff. Much of the Foundational Setup stage needs to be done before moving on to specific hub setup, but some pieces like template creation, imports, and even some integrations can be done in parallel with specific hub onboarding.

If you have a specific need, please share that information with your Client Success Manager in your kickoff call so that the plan can be customized to fit your priorities.

 

Marketing Hub

Building your marketing engine
Estimated time: 2 - 4 weeks

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What is Marketing Hub?

Marketing Hub is the first hub that HubSpot came out with and still the most popular hub in the stack. Marketing Hub is the marketing arm to your HubSpot portal and will include all of the marketing tools that you may need to successfully complete your marketing campaigns. 

There are four levels of Marketing Hub (Free, Starter, Professional, and Enterprise) and each will have a slightly different onboarding plan due to the tools available in each. Here are some of the main tools available at each level:

FREE

  • Forms
  • Basic email marketing
  • Ad management
  • Contact list segmentation
  • Live chat
  • Basic chatbots
  • Facebook Messenger integration

STARTER ($50/mo)

  • Everything in FREE plus:
  • 1,000 contacts included
  • Higher email send limit
  • Basic landing pages
  • Ad retargeting

PROFESSIONAL ($890/mo)

  • Everything in STARTER plus:
  • 1,000 contacts included
  • Higher email send limit & additional features
  • Advanced chatbot features
  • Additional reporting dashboards
  • Advanced Facebook Messenger integration features
  • Blog
  • SEO tools
  • Phone support
  • Calls-to-Action
  • SSL certificate
  • Social media marketing
  • Competitors tracking
  • Subdomain
  • Marketing automation
  • Salesforce integration
  • Smart content
  • Attribution reporting
  • A/B testing
  • Video hosting & management
  • Custom reporting
  • Calculated properties
  • Everything in PROFESSIONAL plus:
  • 10,000 contacts included
  • Increased ad spend
  • Additional reporting dashboards
  • Increased social media limits
  • Unlimited subdomains
  • Increased workflow limits
  • Adaptive testing
  • User roles 
  • Single sign on
  • Partitioning
  • CMS membership
  • YouTube integration
  • Multi-touch revenue attribution

What is Included in Marketing Hub Onboarding?

Depending on your level of Marketing Hub and the marketing sophistication of your organization, your Marketing Hub onboarding may vary, but in general our team will accomplish the following:

  • Popup creation
  • Collect data from website forms
  • Connect ad accounts
  • Blog subscription template builds
  • Initial landing page builds
  • Migration of blog posts
  • Campaign set up
  • Recreation of calls-to-action
  • Setup shared inboxes
  • Contact list segmentation
  • Live chat set up
  • Chatbot set up
  • Reporting dashboard creation
  • Marketing events object creation
  • Initial workflow strategy (Pro+)
  • Initial workflow build out (Pro+)
  • Connect social media accounts (Pro+)
  • Setup social listening (Pro+)
  • Blog setup (Pro+)
  • ABM tool setup (Pro+)
  • Calculated properties setup (Pro+)
  • Email template builds (Pro+)
  • Training with our HubSpot Certified Trainer

What Resources Will Be Needed From the Client?

During the Marketing Hub onboarding stage, our team will be in touch regularly with your team in order to gain all of the information needed for proper setup. The following are steps that will be taken to ensure a smooth onboarding and good client-agency communication:

  • Client Portal
    • Throughout our time working together, we will be utilizing our Client Portal for communication, file delivery, tasks, progress, and milestones.
  • Regular touch bases continue
    • Throughout your onboarding, we will continue our regular touch base meetings with your Client Success Manager.
  • Access to necessary tools and data
    • In order to complete your Marketing Hub onboarding, we will need Super Admin access to your HubSpot portal as well as access to any other tools and/or information that you need incorporated into your onboarding. This may include:
      • Access to current website
      • Access to current assets (downloadable content, forms, calls-to-action, blog posts, landing pages, thank you pages, email marketing, etc.)
      • Social media account logins/access
      • List segmentation rules/requests
      • Automation requests
      • List of competitors
      • Ad account logins/access
      • Chatbot logic requests
      • Identification of people that will manage live chat
      • Reporting requests
      • Target accounts list

What is the Typical Timeline for Marketing Hub Onboarding?

The timeline to complete Marketing Hub onboarding can vary greatly depending on the client and level of customization needed, but typically this stage is completed within two to four weeks from completion of the Foundational Setup phase. As mentioned before, if you have specific requests that need to be prioritized, we may be able to work on Marketing Hub onboarding in parallel to pieces of the Foundational Setup stage.

If you have a specific need, please share that information with your Client Success Manager in your kickoff call so that the plan can be customized to fit your priorities.

 

Sales Hub

Setting your sales team up to crush their quotas
Estimated time: 1 - 3 weeks

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What is Sales Hub?

Sales Hub includes all of the tools that your sales team will need to move a contact from a lead all the way through closing a deal and even creating brand promoters.

There are four levels of Sales Hub (Free, Starter, Professional, and Enterprise) and each will have a slightly different onboarding plan due to the tools available in each. Here are some of the main tools available at each level:

FREE

  • Live chat
  • Basic chatbots
  • Team email
  • Calling from the CRM
  • 1:1 email scheduling
  • Email tracking and notifications
  • Canned snippets
  • Document storage & tracking
  • Online meeting scheduling
  • Deal pipeline

STARTER ($50/mo)

  • Everything in FREE plus:
  • Includes 2 users
  • 8 hours of calling from the CRM per month
  • Unlimited email tracking & notifications
  • Increased templates, snippets, and documents
  • Increased meeting links
  • Second deal pipeline
  • Goals
  • Rep productivity reports
  • Conversation routing
  • Deal automation
  • Quotes

PROFESSIONAL ($500/mo)

  • Everything in STARTER plus:
  • Includes 5 users
  • Advanced chatbot features
  • 16 hours of calling from the CRM per month
  • Additional reporting dashboard
  • 15 deal pipelines
  • eSignature
  • Payment integration
  • Email sequences (sales outreach automation)
  • Smart send times
  • Salesforce integration
  • Required fields
  • 1:1 video creation
  • Lead scoring
  • Teams
  • Products
  • Slack integration

ENTERPRISE ($1,200/mo)

  • Everything in PROFESSIONAL plus:
  • Includes 10 users
  • 33 hours of calling from the CRM per month
  • 26 reporting dashboards
  • 50 deal pipelines
  • 500 custom reports
  • 25 lead scoring properties
  • Team hierarchy
  • 200 calculated properties
  • Predictive lead scoring
  • Sales playbooks
  • Single sign-on
  • Webhooks
  • Quote-based automation
  • Recurring revenue tracking
  • Call transcription (English only)
  • User roles

What is Included in Sales Hub Onboarding?

Depending on your level of Sales Hub and the sales sophistication of your organization, your Sales Hub onboarding may vary, but in general our team will accomplish the following:

  • Initial deal pipeline set up
  • Pipeline automation set up (Pro+)
  • Pipeline deal probability set up
  • Pipeline stage property set up
  • Pipeline record customization
  • Forecast set up (Pro+)
  • Goal set up
  • Document import
  • Meeting link set up
  • Group meeting link set up
  • Assign paid seats
  • Payments set up
  • Playbooks set up (Enterprise)
  • Quote set up
  • Deal imports
  • Reporting dashboard creation
  • Conversation routing set up
  • Sales automation set up (Pro+)
  • Sequence set up (Pro+)
  • Lead rotation set up (Pro+)
  • Product library creation/import (Pro+)
  • ABM tool set up (Pro+)
  • Custom object set up (Enterprise)
  • Quote based workflow creation (Enterprise)
  • Training with our HubSpot Certified Trainer

What Resources Will Be Needed From the Client?

During the Sales Hub onboarding stage, our team will be in touch regularly with your team in order to gain all of the information needed for proper setup. The following are steps that will be taken to ensure a smooth onboarding and good client-agency communication:

  • Client Portal
    • Throughout our time working together, we will be utilizing our Client Portal for communication, file delivery, tasks, progress, and milestones.
  • Regular touchbases continue
    • Throughout your onboarding, we will continue our regular touchbase meetings with your Client Success Manager.
  • Access to necessary tools and data
    • In order to complete your Sales Hub onboarding, we will need Super Admin access to your HubSpot portal as well as access to any other tools and/or information that you need incorporated into your onboarding. This may include:
      • Automation requests
      • Chatbot logic requests
      • Reporting requests
      • Target accounts list
      • Pipeline stage/required information requests
      • Sales revenue goals
      • Documents to be imported
      • List of users that will need a paid seat
      • Product information to be imported for quotes
      • Payment details for HubSpot Payments
      • Existing sales playbooks to be recreated in HubSpot

What is the Typical Timeline for Sales Hub Onboarding?

The timeline to complete Sales Hub onboarding can vary greatly depending on the client and level of customization needed, but typically this stage is completed within one to three weeks and can be run in parallel to onboarding other hubs. If Sales Hub is your organization's main priority, as with Marketing Hub, there may be some pieces that can be running in parallel to the Foundations Setup stage.

If you have a specific need, please share that information with your Client Success Manager in your kickoff call so that the plan can be customized to fit your priorities.

 

Service Hub

Creating a "wow" experience for your customers
Estimated time: 1 - 2 weeks

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What is Service Hub?

Service hub includes all of your customer service tools needed to support your customers after the sale. 

There are four levels of Service Hub (Free, Starter, Professional, and Enterprise) and each will have a slightly different onboarding plan due to the tools available in each. Here are some of the main tools available at each level:

FREE

  • Live chat
  • Basic chatbots
  • Team email
  • Calling from the CRM
  • Canned snippets
  • Email templates
  • Meeting scheduling
  • Tickets
  • Email tracking & notifications
  • Document storage
  • Tickets closed reports
  • Rep productivity reports
  • Time to Close reprots
  • 1 reporting dashboard

STARTER ($50/mo)

  • Everything in FREE plus:
  • Includes 2 users
  • 8 hours of calling from the CRM per month
  • Additional snippets, templates, documents, and meeting calendars
  • Enhanced reporting
  • Unlimited email tracking & notifications
  • Email scheduling
  • Conversation routing
  • 2 ticket pipelines

PROFESSIONAL ($400/mo)

  • Everything in STARTER plus:
  • Includes 5 users
  • 16 hours of calling from the CRM per month
  • Second reporting dashboard
  • Advanced Facebook Messenger integration
  • 15 ticket pipelines
  • Email sequences
  • Knowledge base
  • 1:1 video creation & hosting
  • NPS surveys
  • Customer experience surveys
  • Customer support surveys
  • Insights dashboard
  • 20 custom reports
  • Ticket automation
  • 10 teams
  • Salesforce integration
  • Customer feedback
  • Contact scoring
  • Slack integration
  • 5 calculated properties

ENTERPRISE ($1,200/mo)

  • Everything in PROFESSIONAL plus:
  • Includes 10 users
  • 33 hours of calling from the CRM per month
  • Additional custom dashboards
  • 26 reporting dashboards
  • 50 ticket pipelines
  • 25 contact scoring properties
  • Service playbooks
  • Call transcription (English only)
  • Team Hierarchy
  • Single sign-on
  • Webhooks
  • Goals

What is Included in Service Hub Onboarding?

Depending on your level of Service Hub and the customer service sophistication of your organization, your Service Hub onboarding may vary, but in general our team will accomplish the following:

  • Ticket pipeline creation
  • Live chat set up
  • Chatbot set up
  • Shared inbox set up
  • Email template creation
  • Meeting link set up
  • Reporting set up
  • Document import
  • Conversation routing set up
  • Ticket automation
  • Sequence set up (Pro+)
  • Knowledge base set up (Pro+)
  • NPS survey set up (Pro+)
  • Customer experience survey set up (Pro+)
  • Customer satisfaction survey set up (Pro+)
  • Ticket routing (Pro+)
  • Help desk automation (Pro+)
  • Goal set up
  • Forecasting set up
  • Custom survey set up (Pro+)
  • Custom Object set up (Enterprise)
  • Playbooks set up/import (Enterprise)
  • Training with our HubSpot Certified Trainer

What Resources Will Be Needed From the Client?

During the Service Hub onboarding stage, our team will be in touch regularly with your team in order to gain all of the information needed for proper setup. The following are steps that will be taken to ensure a smooth onboarding and good client-agency communication:

  • Client Portal
    • Throughout our time working together, we will be utilizing our Client Portal for communication, file delivery, tasks, progress, and milestones.
  • Regular touchbases continue
    • Throughout your onboarding, we will continue our regular touchbase meetings with your Client Success Manager.
  • Access to necessary tools and data
    • In order to complete your Service Hub onboarding, we will need Super Admin access to your HubSpot portal as well as access to any other tools and/or information that you need incorporated into your onboarding. This may include:
      • Automation requests
      • Chatbot logic requests
      • Reporting requests
      • Ticket pipeline stage/required information requests
      • Customer service goals
      • Documents to be imported
      • List of users that will need a paid seat
      • Existing customer service playbooks to be recreated in HubSpot
      • Existing knowledge base access to be recreated in HubSpot
      • Custom survey requests
      • Custom object requests

What is the Typical Timeline for Service Hub Onboarding?

The timeline to complete Service Hub onboarding can vary greatly depending on the client and level of customization needed, but typically this stage is completed within one to two weeks and can be run in parallel to onboarding other hubs. If Service Hub is your organization's main priority, there may be some pieces that can be running in parallel to the Foundations Setup stage.

If you have a specific need, please share that information with your Client Success Manager in your kickoff call so that the plan can be customized to fit your priorities.

 

CMS Hub

Migrating your website to the HubSpot CMS
Estimated time: 4 - 6 weeks

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What is CMS Hub?

CMS Hub is a website platform where you can build, host, and manage your company's website directly within HubSpot.

There are three levels of CMS Hub (Starter, Professional, and Enterprise) and each will have a slightly different plan due to the tools available in each. Here are some of the main tools available at each level:

STARTER

  • Website themes & Drag-and-drop editor
  • Local website development
  • Up to 15 pages
  • One blog
  • Basic bots
  • Content delivery network (CDN)
  • 99.9% uptime
  • 24/7 security monitoring and threat detection
  • Standard SSL certificate 
  • Website analytics
  • Landing pages

PROFESSIONAL

  • Everything in Starter plus:
  • Dynamic content with HubDB
  • SEO recommendations and optimizations
  • A/B testing
  • Conversational bots
  • Contact attribution report builder
  • Dynamic personalization
  • Contact scoring
  • Content staging
  • Video hosting
  • Google Search Console integration
  • Password protected pages
  • Custom reporting
  • Site tree

 

ENTERPRISE

  • Everything in Professional plus:
  • Custom objects
  • Serverless functions 
  • Reverse proxy configuration
  • Memberships
  • Partitioning
  • Hierarchical teams & activity logging
  • Custom CDN configuration
  • Code alerts
  • Single sign-on
  • Additional brand domain
  • Adaptive testing
  • Web apps

What is Included in CMS Migration?

CMS Hub is different from the other hubs in that it is not a software that you're typically adding on to your current stack. It is a tool that would replace your current CMS (such as WordPress, Drupal, Squarespace, and others). For an onboarding, it is less about setting it up and more about either migrating your website to HubSpot CMS or building a new website on the HubSpot CMS. We are looking at a CMS migration (moving an existing website from another CMS to HubSpot CMS). The process will be different for a new website build.

  • Theme creation
  • Template set up
  • Domain set up
  • SSL certificate installation
  • Content import
  • Page styling
  • Navigation set up
  • Blog post import
  • Calls-to-action replacement
  • Forms replacement
  • Content staging (Pro+)
  • Google Search Console integration (Pro+)
  • Google Analytics integration
  • Video uploads (Pro+)
  • Password protected page set up (Pro+)
  • Membership set up (Enterprise)
  • Content partitioning set up (Enterprise)
  • Reverse proxy configuration (Enterprise)
  • Website publish
  • Training with our HubSpot Certified Trainer and Developer

What Resources Will Be Needed From the Client?

During the CMS Hub migration, our team will be in touch regularly with your team in order to gain all of the information needed for proper setup. The following are steps that will be taken to ensure a smooth migration and good client-agency communication:

  • Client Portal
    • Throughout our time working together, we will be utilizing our Client Portal for communication, file delivery, tasks, progress, and milestones.
  • Regular touchbases continue
    • Throughout your onboarding, we will continue our regular touchbase meetings with your Client Success Manager.
  • Access to necessary tools and data
    • In order to complete your CMS migration, we will need Super Admin access to your HubSpot portal as well as access to any other tools and/or information that you need incorporated into your migration. This may include:
      • Current website access
      • Access to content for website
      • Access to blog
      • Google Analytics login/access
      • Google Search Console login/access
      • Tracking pixels
      • Branding guidelines
      • Copy, imagery, and videos for website
      • DNS login/access
      • Membership logic/lists
      • Password protected page details
  •  

What is the Typical Timeline for CMS Migration?

The timeline to complete CMS Migration can vary greatly depending on the client and level of website complexity, but typically a migration is completed within four to six weeks and can be run in parallel to onboarding other hubs. 

If you have a specific need, please share that information with your Client Success Manager in your kickoff call so that the plan can be customized to fit your priorities.

 

Operations Hub

Clean data is the only data we want
Estimated time: 1 - 4 weeks

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What is Operations Hub?

Operations Hub is all about clean data and efficient processes within HubSpot.

There are four levels of Operations Hub (Free, Starter, Professional, and Enterprise) and each will have a slightly different onboarding plan due to the tools available in each. Here are some of the main tools available at each level:

FREE

  • Two-way data sync
  • Default field mappings
  • Historical sync
  • All third-party integrations

STARTER

  • Everything in Free
  • Custom field mappings

PROFESSIONAL

  • Everything in Starter
  • Programmable automation and bots
  • Webhooks
  • Data quality automation
  • Additional reports, lists, and workflows

ENTERPRISE

  • Everything in Professional plus:
  • Datasets
  • Advanced data calculations and prep
  • Snowflake data share
  • Custom objects
  • Sandboxes
  • Hierarchical teams
  • Single sign-on
  • Login as another use

What is Included in Operations Hub Onboarding?

Depending on your level of Operations Hub and the sophistication of your organization, your Operations Hub onboarding may vary, but in general our team will accomplish the following:

  • Data sync set up
  • Historical sync set up
  • Reporting dashboard set up
  • Programmable automation set up (Pro+)
  • Webhooks set up (Pro+)
  • Data quality automation set up (Pro+)
  • Duplicate contact/company/deal management (Pro+)
  • Dataset creation (Enterprise)
  • Advanced data calculations and prep set up (Enterprise)
  • Snowflake integration (Enterprise)
  • Training with our HubSpot Certified Trainer

What Resources Will Be Needed From the Client?

During the Operations Hub onboarding stage, our team will be in touch regularly with your team in order to gain all of the information needed for proper setup. The following are steps that will be taken to ensure a smooth onboarding and good client-agency communication:

  • Client Portal
    • Throughout our time working together, we will be utilizing our Client Portal for communication, file delivery, tasks, progress, and milestones.
  • Regular touchbases continue
    • Throughout your onboarding, we will continue our regular touchbase meetings with your Client Success Manager.
  • Access to necessary tools and data
    • In order to complete your Operations Hub onboarding, we will need Super Admin access to your HubSpot portal as well as access to any other tools and/or information that you need incorporated into your onboarding. This may include:
      • Automation requests
      • Reporting requests
      • Custom object requests
      • Snowflake login/access
      • Logins/access to all integration tools
      • Webhooks to be executed
      • Data quality requests

What is the Typical Timeline for Operations Hub Onboarding?

The timeline to complete Operations Hub onboarding can vary greatly depending on the client and level of customization needed, but typically this stage is completed within one to four weeks and can be run in parallel to onboarding other hubs. If Operations Hub is your organization's main priority, there may be some pieces that can be running in parallel to the Foundations Setup stage.

If you have a specific need, please share that information with your Client Success Manager in your kickoff call so that the plan can be customized to fit your priorities.

Ready to Get Started?

HubSpot is a very robust tool that can support your growth whether you're a startup or a Fortune 100 business, but only if it is set up for you to get the most out of it. We'd love to support you in taking your first steps into HubSpot! Click the link below to schedule a free consultation and get rolling with HubSpot!

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